Office 365 Troubleshooting Tool For Mac

If you're experiencing problems with Outlook or are having trouble installing Office apps, Microsoft Support and Recovery Assistant for Office 365 can help identify and fix several issues. Microsoft described Outlook improvements this week, along with other Office 365 news. A new Microsoft Support and Recovery Assistant for Office 365 is available. It's a troubleshooting tool for.

If you're troubleshooting Office and would like to remove the license files on your Mac, you can use the license removal tool. This will completely remove all licenses for Office for Mac.

Important: Before using the tool, make sure you have the correct account info and password associated with your purchase of Office available for when you reactivate.

This tool can also help if you've subscribed to Office 365 but previously had a one-time purchase of Office for Mac on your computer, and aren't seeing certain subscription features. This can be due to your copy of Office still using the license of your one-time purchase and not your subscription.

Before you begin

1. Check what license your version of Office is currently using. See, What version of Office am I using?

Note: If you're looking for subscription features and your version is using an Office 365 subscription license, then you don't need to do the rest of these steps. You're already using the correct license. See When do I get the newest features for Office 365? for more info on why you may not be seeing subscription features yet.

2. If you aren't uninstalling the Office apps to reinstall them later, quit out of all Office apps. If you've already uninstalled Office, go to the next step.

Download and run the license removal tool

1. Download the license removal tool.

2. Open the .pkg file from your Mac's Downloads folder.

Note: If you get an 'unidentified developer' error, try opening the file by holding Control + clicking the file > Open.

3. Select Continue and follow the prompts in the setup wizard.

Caution: We recommend you double-check that you have the correct account info ready by logging into Office.com/signin and checking for the license you want to activate with.

4. When you're ready to complete the license removal, select Install. You may need to enter your Mac's local admin account password.

After the tool successfully removes licenses, select Close.

5. Now launch any Office app and sign in to activate with the email account associated with your Office for Mac license. If you're troubleshooting an issue, you may need to reinstall Office before signing in.

After you've successfully activated, restart your computer and then you're good to go!

Note: If your account has both an Office 365 for Mac license and a one-time purchase associated with it, you'll be prompted to choose which license you want to activate with. We recommend always choosing Office 365 for Mac if available.

6. Uninstall the License Removal Tool by dragging the Microsoft_Office_License_Removal file from Finder > Downloads to Trash.

Support and Recovery Assistant for Office 365

Microsoft Office team has just released a free tool named Support and Recovery Assistant to help millions of Office 365 users troubleshoot and fix issues with ease.

The Support and Recovery Assistant for Office 365 is extremely easy-to-use. The tool tests your Office 365 installation for some common issues and attempts to fix them.

According to Office team, the current version of Support and Recovery Assistant is capable of fixing most common issues people encounter while using Outlook program. The program will get new troubleshooting resolution capabilities in future versions.

Following are the some of the issues that you can address using the troubleshooting tool.

# Outlook is stuck at loading profile

# Outlook keeps asking for your password

# Outlook keeps saying Trying to connect or Disconnected

# Problems with shared mailboxes

# Problems with calendar

# Find missing or deleted items

Setup Office 365 On Mac

#Outlook keeps hanging or stops responding

# Issues while sending and receiving mails

Using Support and Recovery Assistant for Office 365

Here is how to download, install and troubleshoot Office 365 using the Support and Recovery Assistant app.

Step 1: The first step is to visit this support page and download the setup of Support and Recovery Assistant.

Step 2: Run the setup file and follow the simple on-screen instructions to get the app installed.

Step 3: Once installed, the Support and Recovery Assistant will launch automatically. Select an app you are having issues with.